Legal Information for Hotel Palladium Palace
• Address for the Hotel: Via Gioberti, 36
• Company Name: Hotel Palladium Palace
• VAT Number: IT08994241001
• Contact Phone No. / Email Address: +39 064466918 / firstname.lastname@example.org
Legal Information for the Hosting Company
• Name of Hosting Company: GLOBAL OBI, SL (ROIBACK)
• Registered Address: Edificio Reina Constanza, Bajos, 07015 Palma de Mallorca, Spain
• Contact Phone No. / Email Address: +34 971 40 61 49 / http://www.roiback.com/get-touch
• Website: www.roiback.com
The privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this policy from time to time, so please check here frequently. The Hotel will not disclose identifiable user information to any third party without consent.
What information is collected about you? How do we use it?
We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our Hotel, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name, email address, postal address and/or phone number.
In the event you opt to provide us with this information, we will only use it for the purpose specified. Information collected on the Site may be used to: enter your email in our promotions, send marketing communications or surveys to you, respond to your questions or suggestions, improve the quality of your visit to our site. You can opt-out of any communication by emailing the Hotel at email@example.com
If you decide to make an online reservation at the Site, you will be linked to a reservation interface and a Booking Engine provided by our booking management system partner, Roiback. We understand that security remains the primary concern of online consumers and have chosen our Booking Engine partner carefully.
All information sent to this site, if in an SSL session, is encrypted and protected against disclosure to third parties. Roiback are certified as compliant with PCI DSS (Payment Card Industry Data Security Standards).
Protecting your information
We want to ensure that visitors to our Site feel confident about using the Site to plan and book their accommodation. The Hotel is committed to protecting the information we collect. The Hotel has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, scrambling, technologies, and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
Children's Privacy & Parental Consent
Links Provided To Other Sites
Contacting the Hotel
This Security, Privacy and Cookies Policy applies to our Hotel's Website.
Our Hotel has engaged RoiBack to provide their Booking Engine service to us.
Thawte Security Certificate
Roiback is verified as a service provider through the Thawte Certification Authority. Follow this link to learn more:
ABOUT SSL CERTIFICATES
Credit Card Security
The credit card details page of Roiback is protected by powerful Secure Sockets Layer (SSL) encryption technology. SSL encrypts your name, credit card number and expiry date before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone. This ensures that your credit card details will remain completely confidential while in transit. SSL safe connection and secure transaction technology has effectively protected millions of Roiback customers who have transmitted their credit card numbers online and made a purchase since Roiback launched its online services in 2010.
Additionally, credit card usage is verified directly through a live secure connection with the banking system at time of debiting. This ensures that known stolen cards cannot be used and fraudulent transactions are minimised for consumer and hotel benefit.
2. Privacy Statement
This privacy statement refers to our Website and the systems of Roiback its branches and its subsidiary companies.
Why do we collect information?
• Collecting information provides specific benefits to you, our website visitor
• Information is collected in order to facilitate the reservation process between you the customer and the accommodation provider, to faciliate the purchase of e-vouchers, to offer additional services to you where you consent to such offers and/or to help us improve this process for your future use.
For what purpose(s) do we collect information?
• Completing or supporting an activity, namely the reservation process or e-voucher purchase process
• Voluntary customer registration process
• Statistical usage of the system to faciliate improvements
• No other use is made of the collected information, in particular the information is never passed to third parties without permission
Who has access to some or all of the information we collect?
• Roiback, its branches and its subsidiary companies
• Legal authorities where authorised to do so
What access do we grant our visitors to the information we collect concerning them?
• Access is given to all collected information at any time on request
If you believe that our websites or systems have collected incorrect information or if you would like to dispute any information, please contact us.
To contact Roiback, please see office contact details on http://www.roiback.com/get-touch
To contact our Hotel, please see the contact details on our Website.
3. Cookies Policy
We respect your right to privacy. Any personal information which you volunteer on this website will be treated with appropriate standards of security and confidentiality and in accordance with the Spanish Data Protection Acts,.
What are Cookies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit our website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that Cookie. Cookies are useful because they allow a website to recognise a user’s device. There are a number of different types of Cookies, each having a different purpose.
What types of Cookies may be used on this website?
Strictly Necessary Cookies
Strictly Necessary Cookies are essential in order to enable you to move around the website and use its features. We use these Cookies to enable the services which you have specifically asked for.
Examples of Strictly Necessary Cookies that may be used on this site:
Roiback session cookie: maintains the user session.
Performance Cookies are Cookies which collect information on how visitors use a website, i.e. which pages visitors go to most. We use these Cookies to collect information anonymously on the pages which you have visited.
Examples of Performance Cookies that may be used on this site:
Roiback conversion tracking cookie: Tracks conversion statistics.
Functional Cookies are Cookies which allow the website to remember choices made by the user (name, address, language). We use these Cookies to remember choices made to improve our users experience.
Examples of Functional Cookies that may be used on this site:
Expression Engine cookie: maintains user preferences such as language.
Roiback booking_reference: saves user preferences.
Advertising Cookies are Cookies which are used to deliver adverts more relevant to a user's interests. They remember that a user has viewed a website before. They are often linked to the functionality of the site. We use these Cookies to collect information about your browsing habits in order to make advertising relevant to you and your interests.
If you have Cookies enabled on your machine, we will present you with advertisements relevant to our website. Google and third party vendors show our advertisements across different internet sites. If you have Cookies switched on you may see advertisements for this website on other websites. Should you wish to opt out of Tailored Advertising please visit http://www.roiback.com/get-touch
Third Party Cookies
We may install third party cookies on our website. Third party cookies are cookies that are set by a domain other than the website that is being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third party cookie.
Examples of third party cookies that may be used on this site:
Adobe Omniture: collects statistical information about how visitors use the website.
Google Adwords: collects statistical information about use and conversion.
Google Remarketing: allows advertising to users who have visited the site.
Facebook: social media sharing.
Cookies used by us enable us to improve our website and to deliver a more personalised service for you. If, after supplying personal information, you require a copy of it or you wish to discuss, correct or delete it, please contact us. To contact Roiback, please see office contact details on http://www.roiback.com/.
If you don't want to receive cookies, you can modify your browser settings; the Help function within your browser explains how to change these settings. You can also visitwww.aboutcookies.org, which contains comprehensive information on how to manage cookies on a wide variety of desktop browsers.
Please note that by blocking cookies, you may not be able to use the full functionality of this website, in particular the use of the booking engine to complete a reservation.
L’accès au site peut impliquer l’utilisation de cookies, même si la page peut fonctionner sans y avoir recours. Les cookies sont de petits fichiers qui stockent des informations dans le navigateur de chaque utilisateur de façon à ce que le serveur puisse reconnaître certaines informations que seul le serveur peut lire. Les cookies ont une durée limitée. Aucun cookie ne permet de révéler un téléphone, une adresse de courrier électronique ou d’autres données d’identification. Les cookies ne peuvent pas lire des informations contenues dans le disque dur de l’utilisateur ou obtenir des informations personnelles sur celui-ci. Les informations personnelles concernant un utilisateur peuvent uniquement faire partie d’un fichier du cookie si l’utilisateur fournit personnellement ces informations au serveur.
Bien que les cookies nous aident à optimiser votre processus de réservation, les utilisateurs ne souhaitant pas recevoir les cookies ou ne voulant pas que leur visite soit enregistrée peuvent configurer leur navigateur à cet effet. Tous les navigateurs d’Internet disposent d’options de configuration permettant de bloquer ou d’autoriser les cookies de sites précis.
|Catégorie / Type||Nom du cookie||Objet|
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|Fonctionnement du site||no_mostrar_banernew||Éviter que le banner d’information ne réapparaisse.|
|Sécurité||crsftoken||Éviter que des tiers ne puissent effectuer des actions sur les sites sur lesquels une session a été initiée sans notre consentement.|
|Cookies de tiers|
|Catégorie / Type||Tiers||Objet / Informations complémentaires|
|Analyse du site||Contrôler la navigation de l’utilisateur sur le site afin d’analyser l’utilisation qui en est faite, détecter les incidents et améliorer l’utilisabilité.|
|Gestion des favoris et liens||AddThis, Facebook, Google+, Twitter||Permettre de partager des liens sur les réseaux sociaux et des sites web plus connus.|
|Cookies de tiers destinés au marketing|
|Catégorie / Type||Tiers||Objet / Informations complémentaires|
|Marketing - Retargeting||Zanox, Ve Interactive, TripAdvisor||Gestion des annonces publicitaires offrant les meilleures offres selon les localités pour lesquelles une recherche a été effectuée auparavant.|
|Marketing - Retargeting||Affilinet, Google Adwords. Sociomantic, TripAdvisor||Vérifier l’effectivité des campagnes publicitaires afin d’afficher des messages significatifs.|
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